MerseyEats is a local food ordering and delivery marketplace that connects you with nearby restaurants and takeaways. Order for delivery or collection, track your order in real time, and enjoy exclusive local offers.
We currently serve Wirral and nearby areas, with plans to expand across Merseyside and Cheshire. Enter your postcode on the homepage to see who delivers to you.
Browse menus, add items to your basket, choose delivery or collection, pay securely, and track your order. We send updates at each step so you know exactly when your food will arrive.
You can browse without an account, but you’ll need one to check out so we can save your address, order history, and receipts.
Yes—many partners offer Collection. Choose “Collection” at checkout and we’ll tell you the earliest pickup time.
Hours vary by restaurant and day. When you enter your postcode, you’ll only see places currently open (plus their next opening times).
Delivery fees and minimum order amounts are set by each restaurant and may vary by distance. You’ll see the exact fees before you pay.
After checkout, you’ll see live status updates (accepted, being prepared, out for delivery). For delivery orders, you’ll get real-time ETA updates.
Yes—enter your promo code at checkout. Some offers are restaurant-specific and others are MerseyEats-wide. Terms may apply and expiry dates vary.
If there’s an issue (missing item, order not received, etc.), contact us through the app or email within 24 hours. We’ll liaise with the restaurant and process eligible refunds according to our policy.
Menus include allergy info where provided by the restaurant. If you have severe allergies, please contact the restaurant directly before ordering. Mersey Eats cannot guarantee dishes are allergen-free.
A small service fee may apply to support platform and payment costs. Any fee is shown transparently at checkout before you pay.
We accept major debit/credit cards and popular digital wallets (e.g., Apple Pay / Google Pay) where available. Some restaurants may offer cash on collection.
100% of tips added at checkout are passed to the delivery partner or restaurant team fulfilling your order.
Yes—your order confirmation is emailed to you and is available in My Orders. VAT details are shown where applicable.
Payments are processed by trusted, PCI-compliant providers. We never store your full card details on MerseyEats servers.
Reach us via the in-app help option or email support@mersey-eats.co.uk with your order number. We’ll get back to you as quickly as possible.
MerseyEats is a local food delivery platform that helps restaurants and takeaways reach more customers in their area. We handle the technology, marketing, and order management — so you can focus on cooking great food. Unlike national platforms, MerseyEats charges lower commissions and supports the local community, keeping more of your hard-earned profits within local businesses.
We connect you with thousands of local customers who prefer supporting nearby restaurants. Our platform promotes your business through offers, local ads, and app visibility — helping you grow sales with no extra marketing cost.
You can easily join MerseyEats by visiting our website at www.mersey-eats.co.uk and clicking on “For Merchants”. Fill out the short registration form at https://www.mersey-eats.co.uk/guest/restaurant-form , and our onboarding team will contact you within 24–48 hours to help you complete your setup and start receiving orders.
You’ll get a merchant dashboard where you can add dishes, update prices, change item availability, and upload photos in real time. You can also schedule special menus or limited-time offers.
Yes — you can create your own coupons, special deals, or participate in MerseyEats-wide promotions. Discounts help increase visibility and attract repeat customers.
You can choose between: Own delivery: Use your drivers and set your delivery zones. MerseyEats delivery: Let our trained delivery partners handle your orders. Both options are supported in the system for flexibility.
Yes. The merchant dashboard shows detailed reports on sales, top-selling items, delivery performance, and customer trends — helping you make data-driven decisions.
Yes. Through your dashboard, you can define delivery radius, delivery charges, and minimum order value to match your business needs.
Customer payments are collected securely by MerseyEats. Your share (after service and delivery fees, if any) is settled weekly to your registered bank account. Payment reports are
Once your registration and menu details are verified, most restaurants go live within 2–3 working days. Our onboarding team helps you through each step.
No complicated setup is required. You can manage everything through the web dashboard or the merchant app (when available). A tablet or computer with an internet connection is enough — and in most cases, MerseyEats provides a dedicated device to help you receive and manage orders seamlessly.
Yes, merchants can pause incoming orders during busy hours or holidays directly from the dashboard. Customers will see your restaurant as “Closed” until you resume.
Email us at info@mersey-eats.co.uk or reach out through your merchant dashboard support tab. Our team is available 7 days a week to help with orders, payments, or account issues.
There’s a one-time setup fee of £149 + VAT, but you don’t have to pay anything upfront. To make it easier for new partners, MerseyEats deducts a small portion of this amount weekly from your payouts until it’s fully covered. After that, only a small commission per completed order applies to cover marketing, technology, and platform costs. Custom packages and reduced commissions are available for high-volume partners.
All online payments on MerseyEats are processed securely through Stripe, a trusted global payment gateway. Customers can pay using major debit and credit cards, as well as Apple Pay and Google Pay where available. Some restaurants may also allow cash on collection.
We use Stripe’s PCI DSS Level 1 certified payment system, ensuring your payment details are fully encrypted and protected. MerseyEats does not store card information on its servers — all transactions are processed securely by Stripe using advanced encryption and fraud prevention tools.
All online customer payments are collected by MerseyEats and settled to the merchant’s registered bank account on a weekly basis (typically every Monday). A detailed payment report and transaction summary are available in your merchant dashboard.
A small commission and applicable platform/service fees are automatically deducted before settlement (for merchants). Any other agreed fees (like setup fee instalments or promotional campaign contributions) will also appear transparently in your weekly payout report.
Yes. Your merchant dashboard includes a Payment History section showing every order, transaction ID, deductions, and settlement amount — ensuring full transparency for your business records.
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